137-25 Exhibits to the Resolution for Extension of Contracts for IT Network Management Services - 2025 (002).pdf

2.14 Service Level Agreement: . Describe your service level agreements for the proposed services. Provide detailed SLAs. Hours of support: Standard hours: Monday to Friday 8:30 to 5:30, except Pascack Data Observed Holidays (New Year’s Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas) Severity 1 (Critical) Standard Business Hours: Immediate response not to exceed 30 minutes After Standard Business Hours: Immediate response not to exceed four hours. Severity 2 (High) Initial Response (from occurrence} Standard Business Hours: Immediate response not to exceed 30 minutes After Standard Business Hours: Immediate response not to exceed four hours. Severity 3 (Normal) Standard Business Hours: Immediate response not to 30 minutes . €xplain your company’s methods for monitoring and measuring SLAs. What options are available to us upon failure to meet your stated SLAs? Customer satisfaction is a top priority for the Management at Pascack Data. We believe immediate attention is usually the best course of action, which can be handled by conference call or a face to face meeting. 2.15 Implementation: Additional detail would be required to respond to with accurate answers to the questions below. In general, Pascack Data has implemented numerous large projects in excess of thousands of devices across the tri-state area and has the experience to complete projects on schedule with the required transfer of knowledge. . Describe your approach to implementing services, . What customer resources are required to support implementation? * ___What is the typical implementation timeframe? _ [Type here]

. How do you ensure minimal impact or disruption to the customer? . What steps do you take to ensure full and complete implementation? . Detail the handoff process once services are turned up. . What training is offered to customer staff to introduce them to the services? . How do you handle implementing services across widespread, geographically dispersed facilities? . What options are available for implementation? Remote installations? On-site field engineers? 2.16 Industry Specific Experience: . How many government or higher education clients do you provide monitoring or security device management services for? Please see our reference list. * What reports are available comparing customers to peers and others in their industry? For security purposes, we can provide generalizations of other incidents, but do not discuss individual details of other client’s networks. 2.17 Customer Satisfaction: ° Describe your process and mechanisms for handling client inquiries and reported problems, Customers have direct access to Pascack Data’s management team, . Describe how you measure and report client satisfaction, including frequency. Since the customer is interacting with our engineers, we expect them to keep management informed. We also anticipate that all managed services customers will meet with us several times a year for periodic updates. . Describe how satisfaction deficiencies are addressed and resolved (in your service level agreement or elsewhere). Customer satisfaction is a top priority for the Management at Pascack Data. We believe immediate attention is usually the best course of action, which can be handled by conference call or a face to face meeting. . Provide your latest client satisfaction results. Our average customer has been with us for over 10 years and many of our customers have been with us over 25 years, 2.18 Firm References: [Type here]

Provide three (3) client contacts that are accounts of similar size, The client references must be current customers and have at least one year of experience with your MNS service. Please include name, title, role on the contract, phone number (including area code and extension numbers) and e-mail address. Proposers are to provide this information as part of the Technical Proposal; however, TOWO will check references only of the clients of the shortlisted Proposing Firms. TOWO reserves the right to verify all information given if it so chooses, as well as, to check any other sources available including itself even if not provided as a reference by the Proposer. It is imperative that the contact names and phone numbers given for the contracts/clients listed are accurate. References will be held in the strictest of confidence by the Township. The contact person should be capable of speaking to a firm's capability in performing the services required, References will be held in the strictest of confidence. References: Partial list - Additional contact names available on request Borough of Ramsey — 8 years with Pascack Bruce Vozeh - 201-825-3400 Linden Police Department — 20+ years with Pascack Charlie Crane - (908) 474-8517 Kearny Police — 20+ years with Pascack Ofc. Thomas M. Sumowski - (201) 998-1313 Hawthorne Police — 9+ years with Pascack Det. Matt Hoogmoed (Police) - 973-427-1800 Plainfield Police — 20+ years with Pascack i Adam Green - (908) 753-3042 Hawthorne Borough Hall — 9+ years with Pascack Eric Mauer — (973) 427-1168 : Hohokus Borough and Police - 2 Years with Pascack : Bill Jones — (201) 652-4400 } Scotch Plains Township — 2 + years with Pacack Margaret Heisey - 908-322-6700 West Orange Police and Fire — 20+ years with Pascack Nick Allegrino [Type here]

2.19 Special/Unique Qualifications: Provide a narrative to elaborate on the special/unique qualifications and/or experiences of the Proposer and/or any member of its tearn, which make it uniquely capable to provide Network Managed services to TOWO. Special firm and/or individual expertise is to be included. Pascack Data has been supporting Law Enforcement agencies for over 25 years. We have the expertise and experience necessary to provide secure and reliable solutions for mission critical needs utilizing Attorney General / FBI CJIS Security Guidelines. We have extensive knowledge of the systems and software used within the Police department: ex. Dispatch software, NCIC Access, LiveScan, Infocop, etc. 2.20 Insurance: 1. Provide a copy of a Certificate of Insurance verifying your firm's coverage for Professional Liability for one million dollars. Please see Attached. 2, Worker’s Compensation pursuant to New Jersey Statues. Please see Attached. 3. General Liability in the amount of Two million with Township of West Orange named as additional H insured. This will be provided upon being chosen as a vendor. [Type here]

Exhibit “B”

AGREEMENT FOR IT NETWORK MANAGEMENT SERVICES THIS AGREEMENT, dated as of the _29__st day of JUNE, 2022 between the Township of West Orange, a Municipal Corporation, in the County of Essex, and the State of New Jersey (hereinafter referred to as the “Township”), having its principal offices at 66 Main Street, West Orange, New Jersey; and MICROCOMPUTER CONSULTING GROUP, INC., (hereinafter referred to as the “Contractor”), having its principal offices at 53 West 36th Street, Suite 404, New York, New York. WHEREAS, on or about May 9, 2022, the Township issued a Request for Proposal (the “RFP”) seeking proposals for IT Network Management Services (“IT Services”), annexed hereto as Exhibit “A;” and WHEREAS, on June 8, 2022, the Contractor submitted a proposal in response to the RFP, annexed hereto as Exhibit “B,” seeking award of the Contract for IT Services for Non-Uniformed Network Systems and for special projects on an as needed basis (the “Contract”) for a term of three (3) year with a possible renewal term of an additional two (2) years. WITNESSETH 1. The Contractor hereby covenants and agrees to furnish and deliver to the Township, IT Services consistent with the scope of services as set forth in the RFP and the Contractor’s Proposal (the “Proposal”). 2. In the event of any conflicts between the terms and conditions set forth in the RFP and the Proposal, the terms and conditions set forth in the RFP shall govern. 3. The Contractor acknowledges that it has read N.J.S.A. 10:2-1, et. seq. (Discrimination in Employment on Public Works; contract Provision), the terms of which are incorporated herein as if expressly set forth at length, and the contractor agrees to comply with and be bound by the terms thereof. 4. Neither this Agreement nor the monies to become due hereunder are assignable. 5. The acceptance of payment by the Contractor shall constitute a release of any claims or liabilities of any nature whatsoever, if any, owing to the Contractor from the Township, its agents, servants and employees. 6. Contractor agrees to indemnify and hold harmless the Township, its agents, servants and employees from and against any and all losses, damage, liabilities, and expenses which may arise or be claimed against the Township, its agents, servants and employees, consequent upon or arising out of or in connection with the within Agreement. 7. This Agreement shall be

xpenses which may arise or be claimed against the Township, its agents, servants and employees, consequent upon or arising out of or in connection with the within Agreement. 7. This Agreement shall be governed and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any claim shall be brought in the Superior Court of New Jersey, Essex Vicinage. Each of the Parties hereby irrevocably consents

to the service of process of any of the aforementioned courts in any such action or proceeding by the mailing of copies thereof to it by regular mail. Each of the Parties hereby irrevocably waives any objection that it may now or hereafter have to the laying of venue of any such claim, suit, proceeding, or action in such respective jurisdictions 8. This agreement is effective as of July 1, 2022 and covers the period of July 1, 2022 through June 30, 2025 with a possible extension until June 30, 2027. IN WITNESS WHEREOF, the parties hereto have hereunto set their hands and seals, or caused these presents to be signed by their proper corporate officers, and caused these corporate seals to be affixed hereto. ATTEST: MICROCOMPUTER GROUP, INC. CONSULTING Rebecca Pritts, CEO ______________________________ Name: 06/29/2022 ______________________________ Name: ATTEST:_ TOWNSHIP OF WEST ORANGE _____________________________ KAREN CARNEVALE, R.M.C TOWNSHIP CLERK BY: __________________________ MAYOR ROBERT D. PARISI

Exhibit “A”

TOWNSHIP OF WEST ORANGE ESSEX COUNTY, NEW JERSEY Request for Proposal Request for Proposals for Network Managed Services- RE-BID Bid Submission Date: Wednesday June 8, 2022 10:00 A.M. Prevailing Time TOWNSHIP OF WEST ORANGE * 66 MAIN STREET * WEST ORANGE, NJ 07052 (973) 325-4056 1