11-15 Exhibits to Resolution Awarding Contract for 911 System Maintenance and Repair.pdf

Services in planning, design, and implementation of the statewide enhanced 9-1-1 telephone system and the New Jersey Interoperable Communications System. Computer Aided Dispatch (CAD) - A computer system designed to assist PSAP operators and dispatchers to increase the efficiency and accuracy of dispatching public safety services DHS – (U.S.) Department of Homeland Security FEMA – Federal Emergency Management Agency Market Basket - is an identified list of batteries for portable radios which will be made available after bid opening to be used for evaluation purpose. OEM – Original Equipment Manufacturer OIT – Office of Information Technology Public Safety Answering Point (PSAP) - The first point of reception of a 9-1-1 call. Public Safety Dispatch Point (PSDP) - The location that provides dispatch services for one or more public safety agencies. Remanufactured - Equipment, parts and/or systems that have been repaired and upgraded to the latest higher revision level. The remanufacturing process makes the equipment (used or new) into a finished product that is the latest release and ready for resale. Remanufactured is a term for the highest level of refurbished equipment. Severity Level 1– An equipment/service failure or malfunction that significantly impairs the using agency’s ability to communicate. A severity level 1 exists when a using agency is to a large extent out of service. Severity Level 2– An equipment/service failure or malfunction that prohibits a using agency from providing acceptable service. All or partial service is limited to a reduced capacity. This reduced capacity is said to exist when 25% or more of the facility is out of service. Severity Level 3– Equipment failure or malfunction that is not currently impairing a using agency’s ability to perform critical services. However, if additional failures or malfunctions occur prior to repair, the using agency will be operating at a reduced capacity. Severity Level 4 – Equipment failure not critical to the using agency and services can effectively continue until repairs are completed. Station Apparatus – Ancillary electronic and small hardware equipment installed on the customer premises. Subcontractors – A manufacturer or authorized dealer can utilize a sub-contractor to perform work under the contract. A sub-contractor cannot directly receive purchase orders or payments under a State

Subcontractors – A manufacturer or authorized dealer can utilize a sub-contractor to perform work under the contract. A sub-contractor cannot directly receive purchase orders or payments under a State contract. Systems - An organized assembly of equipment, personnel, procedures and other facilities designed to perform a specific function or set of functions as a particular End User's site or sites. Trunked - A system in which a number of radio channels are pooled together, and depending on demand, the frequencies are distributed according to traffic levels. Non – Trunked - A system which uses only one channel for communications. Update – Is a maintenance fix to enhance functionality and overcome glitches in current version of software. It is not a major release or version change. Upgrade - It is a new release of software that may impact functionality and cost. End Definitions Section 13