11-15 Exhibits to Resolution Awarding Contract for 911 System Maintenance and Repair.pdf

3.3.9 MANUALS Contractor must supply no less than one complete manual set which shall include: a shop repair manual, parts manual, service manual and operator's manual in hard copy and in electronic format at time of delivery for all items which require them for proper operation, service, repair, or parts order by the Using Agency or for the purpose of manufacturer warranty. In addition, on-site operational training and end-user instructions are to be provided if so requested by the Using Agency. Contractors must also supply one operator/user manual for each unit ordered at time of delivery. These manuals are to be provided by the Contractor and included with the purchase of each unit by the Using Agency. Bulletins, revisions, factory service notes and corrections are to be supplied by the Contractor to the Using Agency for incorporation into their manual as the manufacturer issues them. The State may wish to purchase additional copies of manuals. The Contractor shall list the manuals and the cost to the State on Schedule N of this RFP. 3.3.10 PROCEDURAL REQUIREMENTS 1. The contractor shall not order or place in service any type of equipment or service that would result in charges to the Using Agency without a properly executed and approved purchase order form the Using Agency. 2. If the State chooses after delivery of equipment, but prior to installation, to return the equipment; it may do so if the returned equipment is in its original packing. The Using Agency will pay all return shipping costs; however, the State will not pay any re-stocking fees. The State will have (60) days after receipt to return the equipment. 3. The contractor must be an OEM or a direct authorized dealer/distributor of the manufacturer of the products which it proposes to furnish. The State reserves the right to request the contractor’s status at any time. Failure to provide the required certification may result in bid rejection or contract cancellation. Certifications may be requested for major components only, not miscellaneous hardware. 4. The State reserves the right to bid individual requirements separate from any contracts resulting from this RFP when deemed in the States best interest. 3.4 WARRANTY AND RESPONSE TIME 3.4.1 WARRANTY All equipment and software must operate in accordance with the

from any contracts resulting from this RFP when deemed in the States best interest. 3.4 WARRANTY AND RESPONSE TIME 3.4.1 WARRANTY All equipment and software must operate in accordance with the manufacturer's standard specifications and documentation with a warranty for a minimum period of one year to begin after acceptance. Acceptance is when the equipment is installed either by the Using Agency or the contractor, and the equipment is determined to be in good working order and made operational in accordance with standard specifications and signed off by the Using Agency. To the full extent of the manufacturer’s warranty, all repairs and replacement(s) under the warranty is to be at no additional cost to the State or Using Agency for parts, service, labor, and shipping to the State of New Jersey. Warranty for software includes any updates, upgrades or new releases made available during the warranty period. If warranty repairs cannot be corrected on site, and the component requiring the repair is crucial to the system, the contractor must supply within the most expeditious, commercially reasonable time period possible and at no additional cost to the State or Using Agency, a replacement or loaner which is functionally equivalent in order to maintain the system while warranty repairs are being completed. 18