11-15 Exhibits to Resolution Awarding Contract for 911 System Maintenance and Repair.pdf

whether or not it is the OEM. The Contractor shall comply with all laws, ordinances and regulations (Federal, State, City and otherwise) covering work there under. The Contractor is responsible for assuring subcontractor compliance with all terms and conditions of the contract resulting from this RFP. The Contractor will assume sole responsibility for any payments due the subcontractor(s). All proposed electrical, environmental and space requirements needed shall be approved in advance by the Using Agency and may be performed by the Contractor. All equipment shall be installed in a Using Agency approved secure space and location. Coordination is required with the Using Agency on site contact for work activity within this space. The Contractor shall be responsible for the following on-site issues: • Provide lightning and/or surge protection on all network and electrical circuits. • Protect and secure all materials, supplies and equipment. • Clean up and remove all debris and packaging material resulting from any work. • Leave the premises in a clean and orderly condition. 3.17.1 INSTALLATION/PROVISIONING The Contractor shall provide the following service, if required by the State, on all new systems and major upgrades to existing systems or equipment. • Assign Project Manager • Attend Project Meetings • Create and manage project/implementation plans and Statement of Work (SOW) • Perform site survey • Provide daily status report on worked performed • Identify required networking facilities • Establish change control process • Provide all appropriate documentation • Provide a back-up copy of all software required • Install system/upgrades of associated products • Perform test on all equipment and obtain user signoff • Establish in-service date • Establish user help desk for an agreed upon period of time if required • Perform final installation tests • Cutover system • Resolution of user problem reports • Remove old equipment (An agency will determine what equipment must be removed and it will confirm its requirements as part of the purchase process). • Post installation/upgrade critique meeting • Review level of satisfaction with services provided • Provide contact and escalation list to

ments as part of the purchase process). • Post installation/upgrade critique meeting • Review level of satisfaction with services provided • Provide contact and escalation list to using agency The technical personnel that will install/upgrade the proposed system shall be fully trained and certified by the manufacturer as qualified to install the proposed system. All installation/upgrade plans shall have prior approval, from the State, before implementation of service. 3.17.2 SYSTEM DOCUMENTATION The Contractor shall provide a complete set of administrative, installation, maintenance, operational, parts, user and training manuals with each new system installed and/or 30