24-15 emsCharts Agreement.pdf

emsCharts Service Agreement THIS AGREEMENT (the “Agreement”) effective upon execution, is made and entered into by and between the Township of West Orange(“Customer”) and emsCharts, Inc (“Vendor”), a Pennsylvania corporation. WHEREAS, Vendor has established and operates a proprietary web-based computer patient charting system (“emsCharts”), that allows customers to create, maintain, access, manage and report information related to emergency medical care transport and other medical services; mobile data collection software for laptop and tablet computers (emsCharts Mobile) that allows onsite patient data collection, and other modules associated with emsCharts (emsCharts Modules), together the “emsCharts System”. WHEREAS, Customer desires to utilize these software products to assist in creating, maintaining, accessing, managing and reporting pre-hospital medical and operational information; WHEREAS, Customer has a relationship with the Third-Party Revenue Guard, which will provide payment for part or all of Products in accordance with any agreements between Third Party and Customer. NOW, THEREFORE, Customer and Vendor agree as follows: 1. SERVICES PROVIDED BY VENDOR 1.1 Website. Customer and its authorized users (as defined and limited in Section 3.2 of this Agreement) shall be given access to the emsCharts website at all times except when unavailable due to upgrades or repairs/maintenance. The website shall provide Customer and its authorized users access to a proprietary computerized system for data input, manipulation and standard report generation per Vendor specifications. 1.2 Modifications/Customizations. Customer accepts the emsCharts System with the standard functionality, reports, and queries existing at the time of purchase. If Customer requests custom functions, reports or queries, Vendor will advise Customer if such enhancements are currently being developed or will be placed on a future development list. If at that time Vendor does not plan to develop the enhancements as part of product standard features, Customer and Vendor may agree that Vendor will provide the enhancements for a development fee. No work on a Customer-requested enhancement will be undertaken unless Customer agrees in writing in advance to the scope and estimated cost of the enhancement. All enhancements, including all enhancements requested and paid for by Customer,

ent will be undertaken unless Customer agrees in writing in advance to the scope and estimated cost of the enhancement. All enhancements, including all enhancements requested and paid for by Customer, shall become the property of Vendor and may be incorporated into versions made available to other customers. 1.3. Documentation and Training. Vendor shall supply Customer with user manuals containing specifications and instructions. Vendor shall also provide Customer and its authorized users phone and web-based administrative support and configuration training for Vendor’s products which Customer has purchased. emsCharts Service Agreement, v12.3 Page 1 of 19