24-15 emsCharts Agreement.pdf

1.3.1 On-site training can be provided on a time and expense basis per mutual agreement of Customer and Vendor. 1.4 Customer Support. General phone support is available during Vendor regular business hours. Emergency phone support is available 24 hours per day, 7 days per week, through a designated communication center. 1.5 System Performance and Maintenance. System performance and maintenance shall be subject to the “Service Levels and Maintenance Guidelines” set forth in Attachment A. 1.6 State Reporting. Vendor shall provide a means of collecting and transmitting Customer’s pre-hospital data to any state regulatory body or designee in compliance with reasonable state regulations and requirements. 2. CUSTOMER OBLIGATIONS 2.1 Hardware and Software. For each workstation from which Customer desires access to emsCharts, Customer shall provide and install at its own expense hardware and software mecting the specifications set forth in the User Manual. 2.2. Internet Access. Customer shall be responsible for obtaining and paying for physical connections of the computers to the Internet. 2.3 Upgrades. Customer shall be responsible to purchase and/or install any upgrades to hardware or software necessary to access future versions of the emsCharts System including but not limited to updated Operating Systems, Web Browsers, and adequate CPU, RAM, and Hard Drive space. Vendor agrees to provide Customer with at least six (6) months notice of any changes that may require modifications to Customer’s hardware or software. 2.4 Customer Representative. Customer shall designate a representative of Customer (“Customer Representative”) to communicate with Vendor’s project manager to facilitate the performance of this Agreement. 3. LICENSE AND RESTRICTIONS ON USE 3.1 Grant of License. Upon receipt of applicable Service Fees by Third Party and subject to the terms of this Agreement, Vendor grants to Customer a non-exclusive, non- transferable, limited license to access and use emsCharts only in the following manner: (a) by Customer and its authorized users remotely accessing the emsCharts website; (b) for bona fide purposes relating to the input, manipulation and reporting of patient, other clinical and operational data created and modified by Customer and its authorized users, and for no other purposes; and (c) during the Term. 3.2 Authorized Users. emsCharts

porting of patient, other clinical and operational data created and modified by Customer and its authorized users, and for no other purposes; and (c) during the Term. 3.2 Authorized Users. emsCharts Service Agreement, v12.3 Page 2 of 19