277-22 Exhibit(s)-Low Income Household Water Assistance Program.pdf

Low Income Household Water Assistance Program (LIHWAP) Vendor Refund Policy 1. Credit Balances ‐ If no change occurs in the residence of the LIHWAP recipient and the recipient retains the same supplier with an active account, the credit balance of LIHWAP funds remains with the Vendor until exhausted. 2. Unclaimed Credit Balances ‐ In the event there is a balance of LIHWAP funds remaining on an account AND the account becomes inactive, AND the Vendor is unable to locate the customer, the balance of the funds is to be returned, by check, to the Division by the end of each program year (September 30). The returned check shall include all information listed in item number seven of this Refund Policy. 3. Move Within State and Change of Water and/or Wastewater Services Provider ‐ If the LIHWAP recipient changes water and/or wastewater services providers or moves to another residence within the state and has a relationship with a new provider, the Vendor holding the credit balance of the LIHWAP payment(s) must transfer the balance to the new water and/or wastewater services provider (Vendor) or new account. 4. Move and No Relationship with Vendor ‐ When a LIHWAP recipient moves his or her household and as a result the recipient has no direct relationship with a Vendor, any credit balance of LIHWAP payments is to be returned by check to the Division with the information listed in number seven of this Refund Policy. 5. Move Out of State ‐ When a LIHWAP recipient moves out of New Jersey, any credit balance of LIHWAP payments shall be returned by check to the Division with the information listed in number seven of this Refund Policy. 6. Deceased Recipient ‐ In the event a credit balance remains, and the account is closed, the credit balance will be refunded to the program no later than the end of the program year (September 30). Submit a check to the Division with the information listed in number seven of this Refund Policy. 7. Return Address for Refunds to the State of New Jersey ‐ Mail refunds to: NJ Department of Community Affairs Division of Housing and Community Resources Low‐Income Household Water Assistance Program ATTN: LIHWAP REFUND 101 South Broad Street (5th Floor) Trenton, NJ 08625‐0811 Refunds must include the

urces Low‐Income Household Water Assistance Program ATTN: LIHWAP REFUND 101 South Broad Street (5th Floor) Trenton, NJ 08625‐0811 Refunds must include the following information: Customer name, Customer address, Date of LIHWAP payment to Vendor, Reason for the return. 8. Vendor Payments – All LIHWAP payments made to a Vendor shall be applied to current water and/or wastewater services costs. LIHWAP payments that exceed current costs shall be applied as credit to the customers’ account. Credit balances shall be handled in accordance with the policies of this contract. Any balance remaining shall be credited to the customers’ account. 9. Incorrect Payments – All Vendors are required to review the weekly payment register for accuracy of LIHWAP payments. In the event a payment is made in error, the Vendor shall contact the Division’s Help Desk at LIHWAP@dca.nj.gov. Contact must occur within 30 days to correct the error. If payments are made in error, any corrections needed will be determined by the Division. 3 of 3 NJ LIHWAP