137-25 Exhibits to the Resolution for Extension of Contracts for IT Network Management Services - 2025 (002).pdf

1.11 Technical Requirements: The Contractor shall perform LAN/WAN configuration, troubleshooting and operational support with specific (but not exclusive) concentration on: LAN Support • The Contractor shall provide the following LAN support services:  Monitor LAN performance and make LAN upgrade recommendations using management or monitoring tools Perform diagnostic testing between network components Recommend configuration changes and network upgrades as required Install, configure, troubleshoot and maintain network and network monitoring tools (such as: SolarWinds, etc.) and hardware as required or directed Install and configure network protocol software Install, configure and maintain LAN switches, routers and wireless systems Troubleshoot and repair LAN lines Troubleshoot and resolve network issues and problems Install, label, maintain and troubleshoot internal network wiring and fiber optic cabling Document all existing and potential network problems and their corrective actions Reestablish network connectivity for users during office moves Perform periodic preventative maintenance Participate in design reviews for new facilities or renovation plans as required Diagnostic testing between network components Systems programming of network switches, routers and related hardware Install, label, maintain and troubleshoot internal network wiring and fiber optic cabling Generate network diagrams, rack elevations and documentation as requested by the Network IT staff Travel, as required or directed, to TOWO offices in the West Orange area                 12