137-25 Exhibits to the Resolution for Extension of Contracts for IT Network Management Services - 2025 (002).pdf

Network Operations management (from occurrence) Onsite Support with parts (as required) measured from start of diagnosis 1st Escalation to the TOWO Network Operations Engineer on-call (from occurrence) 2nd Escalation to TOWO Network Operations Manage r and Contract NOC Manager after 1st escalation 3rd Escalation to Sr. Director of Network Operations and the Contractor Program Manager after 2nd escalation 15