137-25 Exhibits to the Resolution for Extension of Contracts for IT Network Management Services - 2025 (002).pdf

2.7 BUSINESS ATTRIBUTES: Business attributes are one element of TOWO’s requirements. They comprise characteristics, policies, processes, and procedures that need to be described in a qualified RFP response and as more fully described below, including: • Financial Viability • Managed Service Viability • Network Operations Center • Network Monitoring and Management • Log Management • Reporting • Customer Support and Account Management • Service Level Agreement • Implementation • Industry Specific Experience • Customer Satisfaction 2.8 Financial Viability: • Provide information about your company’s financial stability. If your company is public, include an annual report and supporting financial statements. If your company is private, include supporting documentation to demonstrate a stable, profitable, sustainable business model. • Provide detail on any venture funding you have received, including the sources of the venture funding. 2.9 Managed Service Viability: • What is your company’s core business strategy? • What are your primary lines of business in terms of revenue? • Where do managed network services (MNS) fit into your business strategy? • Provide details that describe how your MNS business or business unit is profitable. If not profitable, please provide your expectations for reaching profitability. 22