137-25 Exhibits to the Resolution for Extension of Contracts for IT Network Management Services - 2025 (002).pdf

• Of the revenues provided above, what percentage does it comprise of your total corporate revenues? • Describe how any of the top research firms (i.e. Gartner, Yankee, IDC, Forrester, Frost & Sullivan) have ranked your company in the MNS market? • Describe any awards your company has won for MNS. • Provide the number of managed network services customers at the end of last year, current, and projected at the end of this year. • Provide details on how long you have offered each of your Managed Network Services. • Describe your most recent fiscal year’s Managed Network Services growth rate over the prior fiscal year. 2.10 Network Monitoring/Management: Describe your managed/monitored Network Service • How long has your organization been performing Network management/monitoring? • What network hardware and related systems do you support? How do you select which network hardware and system to support? Are you a vendor neutral or the developer/manufacturer of the product you propose? • Do you have special relationships with the product and platform vendors of the products you will deploy? • Do you currently have a router and switch configuration checkup procedure? And, how often would you do this? • What are your supported platforms? • Do you offer co-management, where we retain administrative rights and technology ownership for our network devices? 2.11 Log Management: Describe your approach for collecting, indexing and retaining raw log data. • How long have you been offering log monitoring and management services? • What tools do you use to monitor and manage log data? • What log sources are supported? 23