137-25 Exhibits to the Resolution for Extension of Contracts for IT Network Management Services - 2025 (002).pdf

• What is the process for supporting new log sources, e.g., custom applications? • How is log data protected from tampering or misuse? • How scalable is your solution? • How much log data can be retained? • What level of compression is available? • What resources are available to support the integration of log sources into the system? • How is your log management solution sized? 2.12 Reporting: • Describe your standard reporting process? How frequent will we receive standard reports? Do you have web-based reporting capability? Provide samples reports and screen shots of webbased interface. • Do you have asset-based reporting allowing creation and group assets, assign criticality and view event, scanning and all other information using asset views? • Do you support ad-hoc reporting requests? Describe the process for requesting ad-hoc reports? Provide the timeframe for turnaround of ad-hoc reporting. • Do you support the ability to create PDF reports? Can they be sent securely via email? Can they be digitally signed and tracked? • How is your reporting interface structured? Do you use multiple interfaces for different services? Is the information integrated across service lines? What cross-service line metrics and reports do you offer? • Can you create custom reports? How is this accomplished? • Describe help desk or ticketing functionality. What workflow management features are available? • How long is data available in the portal for reporting? 2.13 Customer Support and Account Management: • Describe your company’s process for customer-initiated tickets, as it relates to incidents and support issues. 24