Township Council Meeting — Packet

Company History and Organization Sterling Securities was incorporated in the State of New Jersey, 2006. Sterling Securities is a local security contract company. Our main offices are in Essex County, allowing the owners of the company and top level managers to be immediately available to answer client concerns and resolve problems as they occur. As you will see as you read this proposal, we are innovative, aggressive in our attempts to obtain the goals we have defined, always seeking further knowledge, and always challenged. Sterling presently has approximately 500 Officers, along with 36 Supervisors. Ownership consists of two (2) principles who are both retired Police Officers (Lieutenant) in the City of Newark. During their combined 40 years of experience, both owners have been assigned to several high profile units during their careers. Some of which being, Homicide Units, Robbery Units, Vehicle Theft Units, Major Crimes Division, Tactical Units, and Narcotic Units. This experience has assisted in designing a Security Company with the same belief and trademarks that a Police Department uses to run effectively. We have established our company in such a way where our clients feel comfortable in dealing with Sterling, knowing that no matter what issue may arise, Sterling will handle it professionally. During our seventeen (17) years of business, we have grown to be one of NJ's premier Security Companies. At Sterling we are very proud to say that our track record stands by itself. We have NEVER been replaced by any other Security Company, nor have we EVER lost an account due to poor service. Sterling's belief is basically two simple MAIN reasons for our success. - THE QUALITY OF GUARDS - OWNERS CONSTANT 'HANDS-ON' APPROACH WITH EVERY ISSUE.

Cost of Service Please see attached Cost Proposal Sheet supplied by The Township of West Orange

Value Added Feature Sterling Securities currently has over 130 accounts in the State of New Jersey As retired Police Officers/Police Lieutenants, we have grown a relationship with the surrounding Police Departments. Our communication is on a daily schedule with the Police Departments, making notifications, requesting extra Police presence, or gathering intelligence that can better our company as well as our clients. This relationship starts at the bottom with the actual Police Officers and works its way to top levels of each agency. Sterling Securities has grown to the extent where it can compete successfully for a contract of any size. A smaller company would not have the flexibility, quality of training and ability to offer such a wide range of services. The larger national companies tend to be less efficient, and do not have the responsiveness and personal commitment as our locally- owned company. We offer the best of both worlds.

Development and Retention of Personnel Sterling Securities has always had a low turnover rate. For years the fact of no unjustified turnover is directly reflected in our low unemployment insurance rates, In addition to our higher pay rates, our Officers are also concerned with challenging work, personal and growth opportunities, and flexibility. There are many opportunities for pay raises & promotions Our health insurance, and sick time policy helps promote a healthy worker. Every Officer is motivated by different things, thus retention strategies need to be tailored to each individual Officer. This starts ata Management level in which managers can speak to Officers and find out what would make this Officer happy, healthy, and an asset to this company. Most of all Officers issues usually are of a personal’ issue broughtto work. Whether its divorce, money issues, health issues, etc., support and flexibility is always present by our managersand owners, its seems to go a long way. Our Officers know that our door is always open, and no Officer is turned away. Sterling's practice is to always help Officers stay with our company. To plan a career with our company. At Sterling, we guide our employees in mapping out how they can attain their career goals within the company.

Total Quality Management Program Purpose: 1. To establish and maintain an ongoing, systematic program of monitoring, data analysis, assessment, and comprehensive evaluation that supports continuous quality improvement. 2. To identify opportunities and develop strategies to improve delivery of services provided to customers. 3. To promote maximum active participation and commitment from all personnel (security officers, support and management) in quality assessment/quality improvement activities.

Training Top concern & highest priority! It is a recognized fact that training is a vital determinant in ensuring effective job performance. Therefore, training has always been of top concern and highest priority to Sterling Securities and a large portion of corporate resources are spent in providing continuous training for Sterling Securities employees. Every sight requires different training; therefore, each sight has its own specified training program. In addition to the mandatory training held at our office, every Officer is trained on sight and must receive in- service training. Before starting any new account that Sterling is awarded, it is mandatory that all Officers assigned to that particular site, must complete on site training for several days before even starting. This is to assure that all Officers do exactly what is required and are ready for any issue that may arise right from the inception. Of course all Officers must attend a re-certification process every two (2) years for their S.O.R.A certification as well.

Computer Management System Sterling is always looking to improve business by being up to date on all systems and technology where all can benefit. For the past eight (10) years, Sterling has utilized a system which is commonly known in the Security Industry as "Valiant". This systemeasily assists in scheduling, payroll, and billing. Withonly approved users, we can easily obtain any information from any computer, This is especially helpful when a quick change needs to be made for whatever may arise. (Call-outs, shift changes, etc.) Where this system helps the most is when any client requests special coverage with short notice, This system automatically draws a pool of available officers that can be utilized. Although our entire Management team can easily handle such a request without this system due to their personal knowledge and familiarity of all Officers, itis great to have this available for back-up purposes.

Communication Plan Sterling is one of the few Security Services that actually has its own repeater system. Our hand held radio communicators have a range of approximately 50 miles. Every Officer that would be assigned to THESE SITES would be in possession of a walkie-talkie. Not only would they be able to communicate with any additional guard working at this site which would be on a separate channel, but at any time can notify any other Sterling Officer working that may assist them for any incident that may arise. On each shift, there are atleast 4 supervisors working in the immediate area. If an incident occurs in which the Police, Fire, or EMS must be notified, Our Office Dispatcher will immediately respond via radio and assist in making notifications.

Insurance Sterling Securities currently carries: Comprehensive General Liability - 1,000,000.00 Workers Compensation 1,000,000.00 Auto Policy 1,000,000.00 Excess Umbrella Policy 5,000,000.00 Please see attached sample insurance certificate.

Benefits Program Sterling Securities is committed to provide a healthy workforce. As such, all employees are offered a full health benefit package, which includes: Greg Visconti Agency. Health Care Provided by Blue Cross/Blue Shield Horizon Full Health Coverage with 200 deductible Dental 1000.00 yearly limit. Life Insurance is NOT provided or available. Employee Recognition Program Sterling does provide a recognition program. Each and every month, we provide our employees with challenges to better themselves as well as Sterling. Onamonthly basis we pick an Officer of the Month award. This award is provided by Sterling in the form of a plaque as well as a 250.00 bonus. It is determined as to level of professionalism, feedback from clients, or an incident in which our Officer went 'above and beyond’, At times we have even reached out to the city council who has awarded these individuals with City Resolutions and presented to same at City Council meetings.