168-22 Exhibits - Contracts for IT Network Management Services - 2022.pdf

i MCG Tne, Microcomputer Consulting Group Inc. 53 West 36" Street, Suite 404 New York, NY 10018 Tel: 212.244.8985 Price Proposal MCG, Inc. is proposing on two of the options the RFP is looking for. i Proposal Form 2 — All Non-Uniformed Services — Network and Desktop Support i Proposal Form 4 ~ General Project Based Proposals The forms supplied by the RFP are included with this document. Proposal Form 2 ~ All Non-Uniformed Services — Network and Desktop Support i The proposal recurring monthly costs are inclusive of all aspects presented in the : Technical Requirements including 8 hours per week on site support, 4-8 hours on site server maintenance per month, desktop, server, and network proactive monitoring, Help Desk and server remote support, issue resolution for all TOWO equipment listed in Non-Uniformed section, coordination of issue resolution for third party hardware and software, licensing use of ticketing system, reports, and web portal, access to remote control software for TOWO IT use, periodic on site management review meetings, and 2-4 hours additional consulting hours per month to be used at discretion of TOWO. Price incentives for 5 year agreement include reduced once per year increases to less than 5% for recurring and 10% reduction for hourly rate for project based work. | Proposal Form 4 — General Project Based Proposals This proposal states the hourly rate for project related work if MCG, Inc. is not selected as the vendor to supply services for Proposal Form 2. It therefore only shows rates per hour. MCG, Inc. is amenable to discussing project based work on a fixed fee basis. Response To RFP For Network Managed Services : The Township of West Orange fu a tel