318-22 Exhibit A-Coronis Health for Emergency Transport Third Party Billing - 2022.pdf

C@RONIS — HEALTH QUR COLLECTIONS PROCESS WE_ AGGRESSIVELY MANAGE YOUR ACCOUNTS RECEIVABLE. Coronis Health has a strong philosophy of taking an aggressive approach towards EMS Accounts Receivable collections. We work with insurers to insure you receive the maximum reimbursement allowed under each policy. We also work hard to exhaust secondary and co-insurance payment all the while taking a compassionate approach towards the patients. We develop cordial relationships with patients as they are sometimes needed in the collection process when outstanding balances are due from insurance carriers. We also operate a denials department that appeals all denied claims, refusing to rest until they are fully paid. When necessary, Coronis Health is prepared to file complaints with various State Department of Banking and Insurance agencies when insurers fail to process claims properly. Sending claims to third-party collections agencies, although necessary, would expose the Township of West Orange to higher collection rates. Coronis Health works extremely hard to avoid write offs to assist with maximizing per event revenue for our clients. Correspondence and denials from insurance companies received in regular mail are separated by insurance and worked by collectors. Thirty (30) days after a call is entered into the system, calls are then made to the insurance company for the status of the payment on the claim. If there is a denial on the claim there is a request to have the claim reprocessed for payment. Appeals are written to insurance on behalf of the patients to obtain payment. As an incentive to increase cash flow we will offer discounts to patients who pay within 10 days. We also offer patients the option of payment plans. Aging reports are reviewed by manager for consistency. Coronis Health reviews all criteria before sending claims out to an outside collection agency. In general, accounts that go to collection are grouped into non-residents that don’t pay, nor respond to insurance requests over a specified period of time outlined below. Insurance inquiry/Bill sent to patient 25 Days later a second request is sent to patient 25 Days after the 2 past due notice is sent to the patient 10 Days later a pre-collection letter is sent to the patient 5. 20 Days later the claim is reviewed by the Collections Manager, and as deemed appropriate and in consultation with

sent to the patient 10 Days later a pre-collection letter is sent to the patient 5. 20 Days later the claim is reviewed by the Collections Manager, and as deemed appropriate and in consultation with the client a decision will be made to either continue trying to collect on the outstanding claim or have the claim sent to an outside collection agency. PIN pe 14