295-24 Exhibit.pdf

Total Quality Management Program Purpose: 1. To establish and maintain an ongoing, systematic program of monitoring, data analysis, assessment, and comprehensive evaluation that supports continuous quality improvement. 2. To identify opportunities and develop strategies to improve delivery of services provided to customers. 3. To promote maximum active participation and commitment from all personnel (security officers, support and management) in quality assessment/quality improvement activities.

Training Top concern & highest priority! It is a recognized fact that training is a vital determinant in ensuring effective job performance. Therefore, training has always been of top concern and highest priority to Sterling Securities and a large portion of corporate resources are spent in providing continuous training for Sterling Securities employees. Every sight requires different training; therefore, each sight has its own specified training program. In addition to the mandatory training held at our office, every Officer is trained on sight and must receive in- service training. Before starting any new account that Sterling is awarded, it is mandatory that all Officers assigned to that particular site, must complete on site training for several days before even starting. This is to assure that all Officers do exactly what is required and are ready for any issue that may arise right from the inception. Of course all Officers must attend a re-certification process every two (2) years for their S.O.R.A certification as well.

Computer Management System Sterling is always looking to improve business by being up to date on all systems and technology where all can benefit. For the past eight (10) years, Sterling has utilized a system which is commonly known in the Security Industry as "Valiant". This systemeasily assists in scheduling, payroll, and billing. Withonly approved users, we can easily obtain any information from any computer, This is especially helpful when a quick change needs to be made for whatever may arise. (Call-outs, shift changes, etc.) Where this system helps the most is when any client requests special coverage with short notice, This system automatically draws a pool of available officers that can be utilized. Although our entire Management team can easily handle such a request without this system due to their personal knowledge and familiarity of all Officers, itis great to have this available for back-up purposes.

Communication Plan Sterling is one of the few Security Services that actually has its own repeater system. Our hand held radio communicators have a range of approximately 50 miles. Every Officer that would be assigned to THESE SITES would be in possession of a walkie-talkie. Not only would they be able to communicate with any additional guard working at this site which would be on a separate channel, but at any time can notify any other Sterling Officer working that may assist them for any incident that may arise. On each shift, there are atleast 4 supervisors working in the immediate area. If an incident occurs in which the Police, Fire, or EMS must be notified, Our Office Dispatcher will immediately respond via radio and assist in making notifications.

Insurance Sterling Securities currently carries: Comprehensive General Liability - 1,000,000.00 Workers Compensation 1,000,000.00 Auto Policy 1,000,000.00 Excess Umbrella Policy 5,000,000.00 Please see attached sample insurance certificate.

Benefits Program Sterling Securities is committed to provide a healthy workforce. As such, all employees are offered a full health benefit package, which includes: Greg Visconti Agency. Health Care Provided by Blue Cross/Blue Shield Horizon Full Health Coverage with 200 deductible Dental 1000.00 yearly limit. Life Insurance is NOT provided or available. Employee Recognition Program Sterling does provide a recognition program. Each and every month, we provide our employees with challenges to better themselves as well as Sterling. Onamonthly basis we pick an Officer of the Month award. This award is provided by Sterling in the form of a plaque as well as a 250.00 bonus. It is determined as to level of professionalism, feedback from clients, or an incident in which our Officer went 'above and beyond’, At times we have even reached out to the city council who has awarded these individuals with City Resolutions and presented to same at City Council meetings.

BIDDER’S CHECK LIST Business Registration Certification Statement of Ownership Affirmative Action Compliance Notice (required) Iran Investment Activities Non-Collusion Affidavit Proposal Form Acknowledgement of Addenda Political Contribution Form Bid Deposit (10% of bid not to exceed $20,000.00) required K KNAAKABS BIS BID -CHECIE Consent of Surety if providing a Bid Bond Americans with Disabilities Act of 1990 Acknowledgement of Insurance KK CERTIFICATION OF NON-INVOLVEMENT IN PROHIBITED ACTIVITIES IN RUSSIA OR BELARUS Please provide one additional copy of entire bid package which can be on a usb/flash stick. Please do not submit bids double sided.

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STATEMENT OF OWNERSHIP DISCLOSURE NJ.S.A. 52:25-24.2 (P.L. 1977, ¢.33, as amended by P.L. 2016, c.43) This statement shall be completed, certified to, and included with all bid and proposal submissions. Failure to submit the required information is cause for automatic rejection of the bid or proposal. Name of Organization: STCGLLING SECTS = ) bs a5 UEZLOALAN peg PaagTvTus AvE ALT O7IUY Organization Address: Part | Check the box that represents the type of business organization: Dsote Proprietorship (skip Parts Il and lil, execute certification in Part IV} Dnon-Prosit Corporation (skip Parts {I and Ill, execute certification in Part IV) oO For-Profit Corporation (any type} Limited Liability Company (LLC) Oo Partnership Oo Limited Partnership oO Limited Liability Partnership (LLP) oO Other (be specific): Part ll fa The list below contains the names and addresses of all stockholders in the corporation who own 10 percent or more of its stock, of any class, or of all individual partners in the partnership who own a 10 percent or greater interest therein, or of all members in the limited liability company who own a 10 percent or greater interest therein, as the case may be. (COMPLETE THE LIST BELOW IN THIS SECTION) OR oO No one stockholder in the corporation owns 10 percent or more of its stock, of any class, of no individual partner in the partnership owns a 10 percent or greater interest therein, or no member in the limited liability company owns a 10 percent or greater interest therein, as the case may be. (SKIP TO PART IV) (Please attach additional sheets if more space is needed): Name of Individual or Business Entity Address x se , Venera Cary BoerT6s Saf’| (SS PEHaTPTORS ACK A ape4yY i “uo VERY ALA VINCERT Vecl 54 MSS Dpoweter Ave ny a7ty

Part Ill DISCLOSURE OF 10% OR GREATER OWNERSHIP IN THE STOCKHOLDERS, PARTNERS OR LLC MEMBERS LISTED IN PART Il If a bidder has a direct or indirect parent entity which is publicly traded, and any person holds a 10 percent or greater beneficial interest in the publicly traded parent entity as of the last annual federal Security and Exchange Commission (SEC) or foreign equivalent filing, ownership disclosure can be met by providing links to the website(s) containing the last annual filing(s) with the federal Securities and Exchange Commission (or foreign equivalent) that contain the name and address of each person holding a 10% or greater beneficial interest in the publicly traded parent entity, along with the relevant page numbers of the filing(s) that contain the information on each such person. Attach additional sheets if more space is needed. Website (URL) containing the last annual SEC (or foreign equivalent) filing Page #’s Please list the names and addresses of each stockholder, partner or member owning a 10 percent or greater interest in any corresponding corporation, partnership and/or limited liability company (LLC) listed in Part 1! other than for any publicly traded parent entities referenced above. The disclosure shall be continued until names and addresses of every non-corporate stockholder, and individual partner, and member exceeding the 10 percent ownership criteria established pursuant to NJ.S.A. 52:25-24.2 has been listed. Attach additional sheets if more space is needed. Stockholder/Partner/Member and Address Corresponding Entity Listed in Part Il YBIEMGA CARY Bootes soP| pss pometew nus Am epee pe UY ERAN ; Vingcen7T vec $e LSS POVaPT Ow! AUF pepe Part IV Certification |, being duly sworn upon my oath, hereby represent that the foregoing information and any attachments thereto to the best of my knowledge are true and complete. | acknowledge: that | am authorized to execute this certification on behalf of the bidder/proposer; that the Township of West Orange is relying on the information contained herein and that | am under a continuing obligation from the date of this certification through the completion of any contracts with Township of West Orange to notify the Township of West Orange in writing of any changes to the information contained herein; that |am aware that it is a criminal offense to make a false statement or