181-25 Attachment.pdf

II. Transition to Primepoint's Services A. Overview This will be the start of when you experience and appreciate the Primepoint Experience™. Primepoint offers a unique transition process designed to ensure new customers experience a smooth conversion to Primepoint’s systems & services. The Implementation Team will be by your side every step of the way. • Made up of experienced professionals • Has a wealth of experience transitioning customers • Will be your direct contact during transition, when systems go live, and until all your expected services and solutions are completed and running smoothly After the transition, Township of West Orange will be assigned to one of Primepoint’s amazing service teams. • Trained and experienced to serve the most sophisticated and complex clients • Able to implement process improvements when needed or uncovered • Turnover is very low, so you get to know the team members and the team members get to know you NEW CUSTOMER SURVEY RESULTS PRIMEPOINT IS KNOWN FOR PAINLESS TRANSITIONS WITH 97% OF TRANSITIONED CUSTOMERS SAYING THEY WERE VERY SATISFIED OR SATISFIED WITH THEIR CHANGE TO PRIMEPOINT AND THE TRANSITION WAS AS EASY AS OR EVEN EASIER THAN THEY EXPECTED. Very Satised: 78% Satised: 19% Somewhat Satised: 2.6% Not Satised: 0% 4Document Ref: 2MTQL-THVKB-8RYDE-6Y7VF Page 4 of 30