11-15 Exhibits to Resolution Awarding Contract for 911 System Maintenance and Repair.pdf

ipment & Accessories: a. To include Analog and Digital, Trunked and Non-Trunked Vehicular Radios all with Accessories and Options. 4. Aircraft AM & FM band radios -- Includes all communications equipment designed for the aviation radio service that conforms to FCC regulations Title 47, Part 87, Aviation Services. Also included in this category are any devices that aid in navigation, collision avoidance, weather conditions etc. 5. Marine AM & FM band radios -- Includes all communications equipment designed for the marine radio service conforming to, and in compliance with FCC regulations, Title 47, Part 80, Stations in the Maritime Services. Also included in this category are any devices that aid in navigation, weather conditions, emergency location, etc., such as defined by the FCC Wireless Telecommunications Bureau as services. 6. Amateur -- Includes all communications equipment designed for the Amateur Radio service that will operate on all allocated Amateur frequencies and modes. All transmitting devices must be type accepted under FCC Regulations Title 47, Part 14

97, Amateur Radio Service. This category may also include frequency scanning receivers, packet radio equipment, GPS, digital modes, and other equipment covered under FCC Regulations, Title 47, Part 95, Personal Radio Services. 7. Gateway devices -- Used to provide interoperability for dissimilar communications systems in emergency situations. 8. Antennas - Mobile, Portable, Base Station. 9. Microwave Equipment, Radios and Antennas -- Included all communications equipment designed for Fixed Microwave Service that conforms to FCC regulations Title 47, Part 101, Fixed Microwave Service. 10. Antenna systems and bi-directional amplifier equipment used to provide enhanced in building coverage for cellular telephone and paging equipment. 11. Short range point to point communications equipment. 12. Test equipment, analog and digital, for all installed radio and communications equipment. 13. Spare Parts. 14. Batteries and chargers. 15. Consoles – to include equipment racks and operator furniture, 16. Uninterruptible Power Supplies (UPS) 17. 9-1-1 Telecommunications Equipment. a. Call Answering Equipment b. Instant Playback Recorder c. Logging Recorder d. Computer Aided Dispatch System e. Computer Aided Dispatch Software f. Training Simulators and Software g. Wireless 9-1-1 Location Accuracy Testing Services h. Wireless 9-1-1 Location Validation Equipment and Services 3.3 REQUIREMENTS 3.3.1 FULFILLMENT OF ORDERS 1. Contractors shall only accept orders for and provide quotes only for the specific brand and category of equipment and services that were awarded to them. 2. Contractors awarded equipment in Amateur Radio Equipment, Aircraft, and Marine Categories are authorized to provide all equipment supporting that service, i.e. antennas, base station control equipment, packet data transmission devices, GPS, navigation, emergency location transmitters, etc. 3.3.2 DELIVERY 1. All deliveries shall be FOB destination. 2. Contractor shall be responsible for the delivery of material in first-class condition at the

gency location transmitters, etc. 3.3.2 DELIVERY 1. All deliveries shall be FOB destination. 2. Contractor shall be responsible for the delivery of material in first-class condition at the point of delivery and in accordance with best commercial practice. 15

3. Based on the wide range of products covered by this RFP, the Contractor must confirm a delivery schedule and should ship all stocked items within 48-hours. a. Non-stocked items must be identified by the Contractor within its quote to the Ordering/Using Agency. b. The Contractor may estimate the delivery commitment for non-stocked items. c. A delivery schedule shall be negotiated between the Contractor and the Ordering/Using Agency as part of the ordering process. i. Delivery schedules must be confirmed by the Contractor, and agreed to in writing by the Ordering/Using Agency, within a commercially reasonable period of time based upon commercial availability of the item(s) ordered. d. Contractor shall notify the Ordering/Using Agency at least forty-eight (48) hours in advance of shipment so that necessary arrangements for the receipt of equipment can be made. 4. The Contractor shall, immediately and at first knowledge following receipt of an order, advise the ordering agency in the event deliveries cannot be effected within the negotiated time. The ordering agency then reserves the right to cancel an order subject to delayed delivery, and purchase from an alternate Contractor. There will be no back ordering, except upon specific approval of ordering agency. 5. Brands proposed and delivered must be in strict accordance with those offered in the Contractor's bid and awarded to the Contractor under this RFP. 6. Contractor must be able to provide service and deliver products to all areas of the State. Services shall include: product information, sales, installation, technical support, Using Agency/end-user training, maintenance and warranty support. No consideration will be given to contractors restricted to a geographical area within the State. 3.3.3 PACKING AND SHIPPING 1. Packaging for shipment shall be within commercially reasonable standards and as such, must adequately protect the product to insure safe shipment and delivery. 2. Shipping cases must be marked to show the name of the suppliers, name and address of receiving agency and State purchase order number. Should any of this information be missing,

ery. 2. Shipping cases must be marked to show the name of the suppliers, name and address of receiving agency and State purchase order number. Should any of this information be missing, shipment may not be accepted. 3.3.4 PROGRAMMABLE EQUIPMENT All equipment must be completely operational upon delivery. If the manufacturer does not specifically identify programming costs on the OEM price list, the contractor must submit “Programming Costs” on Schedule M. 3.3.5 BASE STATION AND ANTENNA INSTALLATION Base Station installation costs are to be based on the mounting of antennas, with appropriate hardware and cabling on existing building structures, including antenna towers, at various levels above ground level. Costs are to include, if needed, the drilling of a single access thru-hole through an outside wall. This hole, when installation is complete, is to be restored to a weatherproof condition and the external and internal wall appearance also restored cosmetically within reason. Installation costs shall be listed on Schedule G of this RFP. 16

When a using agency selects an antenna, the successful contractor for the base station equipment will guarantee that the electrical and mechanical criteria of the installation meet TIA (Telecommunication Industry Association) requirements, and all local codes, and that all necessary permits are acquired. All heavy-duty mounting brackets support pipes, coaxial cable, weatherproofing, grounding and connectors are to be supplied as specified and/or recommended by the antenna manufacturer for heavy-duty service for these antennas. The antennas are to be suitably protected against lightning damage in accordance with established underwriters, and other industry standard procedures. This is to insure that all mechanical and electrical connections are to be compatible with one another so as to eliminate or reduce to the absolute minimum the possibility of galvanic corrosion between all metallic conductors and connectors. 3.3.6 ANTENNA PATTERN ADJUSTMENT In some cases, the agency-selected antenna may be of the type that may require adjustment from an omni directional pattern to a directional pattern, as the Using Agency needs dictate. It is, therefore, required of the Base Station installer to indicate an additional charge for this service, if applicable, on Schedule G of this RFP. 3.3.7 COMPONENTS It is the intent of the State to secure bids on standard items of equipment which can be properly maintained and serviced without the necessity of carrying expensive parts stock or being subject to the inconvenience of long periods of interrupted service due to lack of available parts. All replacement parts are to be marked and readily identified with the original manufacturer's (“OEM”) identification number and shipped by the Contractor to the Using Agency within a commercially reasonable period of time. All electronic components are to be obtainable as standard industry type units. If any component is re-identified with another designation exclusive to the communications equipment manufacturer, a complete cross-reference is to be supplied indicating the original manufacturer's part number and all performance parameters of the component in question. State Agencies require, in many instances, the ability to avail themselves of a statewide cadre of strategically located authorized repair stations that are aligned with the manufactured product they wish to purchase. The

e, in many instances, the ability to avail themselves of a statewide cadre of strategically located authorized repair stations that are aligned with the manufactured product they wish to purchase. The inability, in the State's judgment, for a contract vendor to provide this authorized repair service in a commercially reasonable and timely manner may result in the contractor not being awarded a purchase order even though his product is of a lower cost. The contractor must identify the number and location of its authorized repair centers for each equipment category proposed. In addition, the State or Using Agency reserves the right, and may require one or more Service Level Agreement(s) (“SLA”) for authorized repairs by the Contractor. 3.3.8 SAMPLE EQUIPMENT FOR TEST The contractor may be required to submit samples of the type of equipment they propose to furnish. If so notified by the State, the contractor shall deliver such samples to the Using Agency within seven days after the giving of such notice. When requested by the State and provided by the Contractor, sample equipment which requires installation or integration by an authorized or specialized technician shall be installed and demonstrated to the Using Agency by the Contractor or the Contractor’s authorized representative. The Contractor must assume all responsibility for the safeguard of sample equipment and provide all necessary operational training to the Using Agency. Such samples will then be removed by the Contractor following any Contractor-authorized functional demonstration or testing as requested by the State. The State makes no representation that sample equipment condition upon its return to the Contractor will be the same as when submitted, and the State assumes no responsibility for damage, thereto, whether through testing or otherwise. 17

3.3.9 MANUALS Contractor must supply no less than one complete manual set which shall include: a shop repair manual, parts manual, service manual and operator's manual in hard copy and in electronic format at time of delivery for all items which require them for proper operation, service, repair, or parts order by the Using Agency or for the purpose of manufacturer warranty. In addition, on-site operational training and end-user instructions are to be provided if so requested by the Using Agency. Contractors must also supply one operator/user manual for each unit ordered at time of delivery. These manuals are to be provided by the Contractor and included with the purchase of each unit by the Using Agency. Bulletins, revisions, factory service notes and corrections are to be supplied by the Contractor to the Using Agency for incorporation into their manual as the manufacturer issues them. The State may wish to purchase additional copies of manuals. The Contractor shall list the manuals and the cost to the State on Schedule N of this RFP. 3.3.10 PROCEDURAL REQUIREMENTS 1. The contractor shall not order or place in service any type of equipment or service that would result in charges to the Using Agency without a properly executed and approved purchase order form the Using Agency. 2. If the State chooses after delivery of equipment, but prior to installation, to return the equipment; it may do so if the returned equipment is in its original packing. The Using Agency will pay all return shipping costs; however, the State will not pay any re-stocking fees. The State will have (60) days after receipt to return the equipment. 3. The contractor must be an OEM or a direct authorized dealer/distributor of the manufacturer of the products which it proposes to furnish. The State reserves the right to request the contractor’s status at any time. Failure to provide the required certification may result in bid rejection or contract cancellation. Certifications may be requested for major components only, not miscellaneous hardware. 4. The State reserves the right to bid individual requirements separate from any contracts resulting from this RFP when deemed in the States best interest. 3.4 WARRANTY AND RESPONSE TIME 3.4.1 WARRANTY All equipment and software must operate in accordance with the

from any contracts resulting from this RFP when deemed in the States best interest. 3.4 WARRANTY AND RESPONSE TIME 3.4.1 WARRANTY All equipment and software must operate in accordance with the manufacturer's standard specifications and documentation with a warranty for a minimum period of one year to begin after acceptance. Acceptance is when the equipment is installed either by the Using Agency or the contractor, and the equipment is determined to be in good working order and made operational in accordance with standard specifications and signed off by the Using Agency. To the full extent of the manufacturer’s warranty, all repairs and replacement(s) under the warranty is to be at no additional cost to the State or Using Agency for parts, service, labor, and shipping to the State of New Jersey. Warranty for software includes any updates, upgrades or new releases made available during the warranty period. If warranty repairs cannot be corrected on site, and the component requiring the repair is crucial to the system, the contractor must supply within the most expeditious, commercially reasonable time period possible and at no additional cost to the State or Using Agency, a replacement or loaner which is functionally equivalent in order to maintain the system while warranty repairs are being completed. 18

Contractors providing a warranty of less than one year will not be considered for award. Contractors may offer warranties of more than one year; however even though extended warranties will be accepted by the State, extended warranties will not be an evaluation criteria for award. Pricing for extended warranties, which will take effect after the expiration of the one-year warranty, shall be listed on Schedule O. 3.4.1.1 WARRANTY REPLACEMENT PARTS Only new OEM or equivalent parts and materials are permissible where replacement of parts and materials are required in accordance with the manufacturer's guidelines. To effect the necessary repairs where such replacement parts are unavailable, the contractor may propose substitute brands provided such brands are awarded to the contractor, and are equivalent or better than those contained in the manufacturer's manual. The burden of establishing interchangeability, suitability and quality of alternate or substitute replacement parts or materials lies with the Contractor; and the Contractor shall at its own expense, furnish all applicable technical literature or documentation and information necessary or related thereto as required by the Using Agency. The Using Agency will review such information as may be provided by the Contractor with respect to the comparative quality and suitability of alternate or substitute equipment, articles or materials and the Using Agency's decision shall be final. Replacement parts shall be available for a minimum of five (5) years from either the date of delivery to the Using Agency or the date of installation in the Using Agency’s designated facility, whichever is the later of these dates. All replacement parts provided by the Contractor must be readily identified with the original manufacturer’s identification number. The State may allow remanufactured parts provided the remanufactured parts have a "like new warranty," and for some reason a "new" part is no longer available. 3.4.1.2 PROBLEM REPORTING The Contractor must provide a toll-free single point of access to a problem reporting and remote diagnostics maintenance center that is staffed 24 hours per day, 365 days per year. The Contractor must respond to problem reports within thirty (30) minutes of notification. The Contractor’s personnel shall have the capability for remote diagnostic testing of supplied equipment. If during