318-22 Exhibit A-Coronis Health for Emergency Transport Third Party Billing - 2022.pdf

COPY Coronis Health RMC, LLC Township of West Orange, New Jersey RFP Third Party Billing For Ambulance Services November 17, 2022 SECTION 1 Proposal Letter / Executive Summary Pages 1-5 Experience Statement and Qualifications SECTION 2 Pages 6-17 Transition Plan and Project Timelin SECTION 3 Computer Hardware / Software ie Pages 18-22 SECTION 4 Key Management Staffing for Project Pages 23-25 SECTION 5 Detailed Prior Experience and Clients Reference Information Pages 26-37 SECTION 6 Proposal Cost Page 38 SECTION 7 Required Statement / Documents Pages 39-46 SECTION 8 Signed Required Forms

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C@RONIS HEALTH November 17, 2022 Dear Evaluating Committee: It is Coronis Health’s (previous known as Revenue Guard Medical Claims Management) pleasure to provide this Ambulance Billing Services proposal to the Township of West Orange. We are enthusiastic about participating in the Bid because we believe your ambulance revenue may be in jeopardy. How so? Many municipalities have made errors in judgment by not fully taking into consideration a proposed vendor’s past performance and historical track record into account when deciding on the best choice as their EMS billing vendor. When it comes to EMS billing, the vendor offering “the lowest percentage, is not necessarily the lowest responsible bidder” and only considering the lowest bid may not be the best approach for determining which vendor will collect the most revenue. We urge you to strongly consider who your next billing vendor will be and if they are the best candidate to successfully secure and maximize your future Ambulance billing revenue? Coronis Health is confident that if awarded your contract, we will exceed any expectations that the Township of West Orange poses. Coronis Health has been providing EMS claims management and emergency medical third-party billing services and collections successfully for over 15 years and our focus is on ensuring that your current EMS billing performance and revenue are maximized. Our high compliance standards also ensure that your claims and service are able to withstand legal and regulatory scrutiny. Coronis Health has and will continue to produce more medical billing revenue than any other prospective competitor. In 2021 we generated over 300,000 claims and collected more than $100,000,000 million dollars in revenue for more than 75 municipalities and agencies, private providers and Hospitals. We continue to successfully increase “cash per trip” when compared to other companies. Coronis Health currently averages a 98% collection rate on all billable trips for our current clients. As an example, Coronis Health currently averages $350 cash collected per billable trip for our current clients, which is approximately 25% more than other current vendors are collecting.

C&)RONIS HEALTH ae Coronis Health is also the only Third-Party EMS Billing and Collections Company in the State of New Jersey that provides Third Party EMS Medical/ Ambulance Billing and Collections Services for area Hospitals. Coronis Health is the authorized and trusted Third-Party Billing and collections Company for St Clares Health System, Robert Wood Johnson/Saint Barnabas Health Care Systems, Atlantic Mobile Health/Atlantic Ambulance, University Hospital and other area Hospitals. Starting on March 1, 2022 Coronis Health will now be the authorized and trusted Third-Party Billing and collections Company for Cooper University Hospital. Based on our current collected average of $350 cash per billable trip for our current clients we believe Coronis health if awarded your contract can potentially increase your billable collections by approximately 10%. This would then make our bid the lowest overall responsible bidder. We provide much more than a typical third-party billing service, and we have a firm interest in undertaking the challenges proposed in this request. Please feel free to contact me directly if you have any questions or concerns related to this proposal. Proposal Primary Contact Person: Jennifer Aldana (732) 598-0474 or (866) 624-0900 (732) 441-1350 Fax Number JenniferAldana@coronishealth.com 50 US Highway 9 North, Building B, Morganville, NJ 07751

C@RONIS HEALTH Executive Summary: Coronis Health (previous known as Revenue Guard) boasts over 15 years’ experience in offering both BLS and ALS Level One and Level Two services directly to Insurance and Medicare Emergency Medical Third-Party Billing and Collections Services. We have collected over 100 million dollars for our EMS entities within the past 12 months. On subsequent pages you will find a list of Coronis Health’s satisfied municipalities and healthcare organizations. A review of our operations, capabilities, and the company’s experienced and knowledgeable personnel will support why Coronis Health is the experts in EMS claims management. In New Jersey, we are pleased to currently provide Ambulance/EMS Revenue Recovery Services to over 75 municipalities and EMS Agencies and 11 hospital-based operations. Due to our expertise in Ambulance/EMS billing and collections, our services generate more cash than a typical third-party billing vendor. Coronis Health current averages a 98% collection rate on all billable trips for our current clients or $350 cash per billable trip or approximately 25% more than other current vendors. We use custom made software and we partner with the most elite entities in the healthcare industry. We have long standing relationships with the most prestigious insurance companies and hospitals including being the authorized billing and collection company for St Clares Health System, St Barnabas Health Care Systems and Atlantic Ambulance Corp, University Hospital, and starting on March 1, 2022 we are now the authorized billing and collections company for Cooper University Hospital. Our dedicated set of account management teams are involved with each organization’s top-level executives. Coronis Health’s reputation and level of compliance has granted us access to main hospital billing systems, and we have been called upon by CFOs to design and implement procedures that will increase their operation’s profit. Coronis Health’s goal is to utilize the experience we have acquired in the field to ensure that your organization develops and maintains the highest level of efficiency possible. We work together with your organization to solve a problem or leverage an opportunity. Coronis Health’s team is there to help clients resolve conflict, transitions and management dilemmas. Our assignments draw on the EMS industry and its

on to solve a problem or leverage an opportunity. Coronis Health’s team is there to help clients resolve conflict, transitions and management dilemmas. Our assignments draw on the EMS industry and its challenges, and we are called upon when specialized expertise is required. Our principal activities include, but are not limited to:

C&@)RONIS HEALTH Executive Summary: Financial EMS Consulting Services e Cost recovery improvement and financial systems assessment e Revenue cycle design e Financial planning and budgeting assistance e Claim review for Medicare and Medicaid e Front-end crew documentation training Operational EMS Consulting Services e Comprehensive medical transportation program reviews e Comprehensive strategic and business planning services e Market research and marketing plan development and implementation e Efficiency enhancement programs e Complete medical and operational quality improvement evaluation e HIPAA Compliance Program development and employee training EMS/Ambulance Billing Services Pursuing your cost recovery is our priority. Our billing specialists employ 21st century technology to assure that your claims are processed in a timely manner. Coronis Health gets the job done right. Here are just a few reasons why you should choose Coronis Health to be your billing and collection provider: e Superior customer service e Wireless interfacing with electronic field data collection devices e Efficient EMS claims processing implementation e Monthly customized reporting to clients e Compliance with HIPAA, Federal and State regulations e Prompt account follow up e Electronic and paper billing for claim reimbursement e Toll-free telephone numbers available for patient inquiries

C@RONIS — HEALTH . Executive Summary: In the beginning of 2011 Coronis Health/Revenue Guard upgraded operations by the occupancy of its state- of- the- art secure finance/billing center located at 50 Route 9 North, Morganville, NJ 07751. This new center has allowed Coronis Health the physical space to match the unparalleled growth we have earned during the past several years. Our staff is comprised of over 60 employees, 5 managers and 3 supervisors holding full time status in order to handle the demands of our customers and meet their unique needs and concerns. Steve Loures serves as our President, joined by Stephanie Dall, Director of Finance; Jennifer Aldana, Director of Revenue Cycle Management; Sugen Colindres Director of Collections, and Steven Morley Director of Human Resources, Development and Quality Assurance. Coronis Health offers their employees a wide and comprehensive range of benefits and employee incentive programs. We believe in taking care of our employees as well as we take care of our clients and we strive to maintain a productive and relax atmosphere that promotes growth, stability, and professional quality. The following are just some of the benefits and incentives we offer our team members: e Flexible working schedules e Promotion from within e Enjoyable office environment: fully equipped staff lounge ¢ Discounted computer purchase program. e Employee recognition programs. e Casual Fridays with lunch provided by the company e Company sponsored holiday parties. e Employee Wellness programs: Nutrition Education, Lunch walking activities, employee challenges, employee discounts for gym memberships e Educational opportunities: billing and collections seminars, computer skills enhancement, management and supervisors conference e Activities and events such as: BBQ Fridays, Football Friday, International Food Day e Performance Bonuses

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C@)RONIS HEALTH - QUALIFICATIONS AND EXPERIENCE STATEMENT Below please find Coronis Health’s comprehensive Third Party Billing for Ambulance Services proposal to the Township of West Orange, to include: PROPOSED APPROACH TO SCOPE OF WORK WE HAVE THE EXPERIENCE. Coronis Health (previous known as Revenue Guard) has been a leader in New Jersey revenue cycle management for over 15 years and since its formation in 2005. We are pleased to currently provide Medical Billing and EMS Revenue Recovery Services to 75 municipalities, EMS agencies and hospital-based operations. In the past 12 months alone, we have collected over $135,000,000 million for our EMS clients and processed over 350,000 ambulance claims. We are proud to boast a list of satisfied municipalities and healthcare organizations of similar size and scope. Coronis Health employs 100% U.S. based, certified medical billers and we never outsource to billing or call centers. A review of our operational capabilities and the company’s experienced and knowledgeable personnel will evidence and support why Coronis Health is one of the leading experts in EMS claims management and why we feel uniquely poised to become the Township of West Orange’s Ambulance Billing and Collections Services provider of choice. WE CAN MAXIMIZE YOUR REVENUE. Coronis Health excels above our competitors by providing services that generate more revenue for our customers then a typical third-party billing vendor. Coronis Health currently averages a 98% collection rate on all billable claims for our current clients as well as an average of $350 cash collected per billable trip. We focus on maximization of revenue while maintaining strict compliance. With typically increase our public/private sector clients’ revenue by 20% - 25%. We have even assisted one of our public sector clients’ move their revenue from $1.25 million to over $4 million over 5 years on the same annual transport volume. The primary metric we focus on is average revenue per billing event. We monitor this based on our customer’s history and on our performance. We track this on a monthly basis and our billing teams work diligently to constantly improve performance. We are confident that should the Township of West Orange select Coronis Health as their new Ambulance billing and collections service provider, you could expect to experience increased collection rates per