318-22 Exhibit A-Coronis Health for Emergency Transport Third Party Billing - 2022.pdf

C@RONIS - HEALTH ——— TECHNICAL RESOURCES AND SOLUTIONS COMPUTER HARDWARE AND SOFTWARE Coronis Health uses CentralSquare Technologies Respond Billing platform, an on-line database for ambulance billing services that is HIPAA and Nemsis Gold Compliant. This software was created exclusively for EMS billing to provide an all-in-one solution for all phases of the process from start to finish. The software can also integrate with other CAD and EPCR systems for maximum adaptability. Centralsquare Technologies Respond Billing features include ePCR import via Nemsis or a proprietary ASCII format, insurance eligibility verification, electronic and paper insurance claims, patient invoices and dunning notices, credit posting, claims status reports, and customized financial provider reports. Additionally, the online software is housed in a Tier IV data center, ensuring maximum uptime, connectivity, and data protection. Maintaining steady reimbursement for services provided is the key for all ambulance/medical transport services. Without a reliable, up-to-date ambulance billing software system, seemingly ever-changing rules and forms can make timely reimbursement difficult to achieve. Coronis Health utilizes Respond Billing due to its’ recognized status as the industry leading ambulance billing software for reimbursement and collections. It offers a wide range of modules and detailed reporting options, and Respond Billing optimizes the billing process, improves payer intelligence, and ultimately increases our client’s revenue. With these proper tools in place, Coronis Health’s automated and streamlined process allows our staff to focus on critical tasks to service our clients with excellence. Coronis Health’s Respond Ambulance Billing information system includes: => “Realtime,” interactive information on all transactions. We will post all data immediately (rather than in batches) => The ability to process partial payments = The ability to process any time of payment adjustments, i.e. returned checks and refunds 18

C&@)RONIS HEALTH Coronis Health will also provide the Township of West Orange with: Monitoring and auditing capabilities Customized Reports utilizing current data The ability to generate ad hoc reports and correspondence The ability to electronically transmit all EPCR information to and from Coronis Health The ability to complete Health Department-required EPCRs and other required information using hand-held devices in each ambulance. oo0o000 Access to Coronis Health’s database will always require a password-protected log-on procedure. Every user that accesses Coronis Health’s database is mandatorily required to have a unique user identification (ID) and password. Coronis Health assures all our clients that only those employees specifically assigned to perform billing and debt collection services for the Township may be allowed access to the database of records to access patient accounts. Township will ensure that any ability to edit database information will also be restricted to individuals designated by Coronis Health and the Township. Coronis Health will restrict access using the same system of IDs and passwords described above. Coronis Health also represents that we will purge data from live information system and stored on CD-ROM/USB based on age as determined by the Township. Interface Coronis Health currently interfaces with all EMS EPCR companies, to include EMSCharts, Image Trend, ESO, Safety Pad, Zoll, Emergency Reporting, Firehouse Software and others. We utilize customized dashboards to interface directly with clients, which would allow the Township the opportunity to monitor performance and review A/R status reports. Our billing software has the capability to configure billing export and import setup with many software vendors. 19

C&RONIS — HE ALT H TRANSITION PLAN The staff at Coronis Health takes pride in developing close working relationships with all our clients and should we have the privilege of being awarded the Township of West Orange contract, we anticipate working with the Township to transition the start-up of this EMS Ambulance Billing and Collections service effectively and efficiently. The Transition Plan would include: © Providing a staff member on-site as necessary to ensure effective initial training and start-up requirements © Make recommendations to increase the Township EMS revenue generating capability © Assist Township with deposits set up so payment deposits are directly placed ina special account © Implementing HIPAA policies and procedures to insure PHI and ePHI security oO Establishing a responsive Customer Service department / call intake center © Providing educational training to designated Township staff © Provide a complete listing and description of all necessary EMT recorded information needed for a proper billing incident report © Effective techniques on dealing with denials and appeals © Training on the importance of internal Medical Necessity safeguards for Medicare claims submission to avoid the risk of a RAC audit Coronis Health envisions fostering a professional relationship that continues long through both the initial contract as well as the transitional phases as we work hard to gain the ongoing trust of the Township of West Orange. 20

C%@)RONIS HEALTH oe Project Timeline Approach Coronis Health has successfully transitioned over 50 clients to our billing service. We have a proven track record of procedures to minimize the payment delays that accompany these changes. Unlike many other billing services, we understand that your former billing service will need to collect on the outstanding accounts they have previously billed. Our goal is to begin billing your accounts immediately to avoid interruptions in your cash flow, while not impeding the efforts of your previous vendor to continue collecting your receivables. When Coronis Health becomes the contracted billing agency, clients receive a paperwork package with all necessary documents for Medicare, Medicaid, Railroad Medicare, commercial insurance, and electronic clearinghouses. Our collections specialists verify your company’s information and provider numbers with major carriers. Your patient care reports are given top priority for billing system entry until all data is up to date. Our team members refer to this as the “Startup Blitz,” a defined set of step-by-step procedures refined by years of successful client transitions. Most of our new client accounts begin billing within three days and realize little interruption in their cash flow thanks to these procedures. To provide the services requested in this RFP, Coronis Health will furnish a startup package and obtain all required signatures to begin submitting clams on your behalf. Forms required for Medicare, Medicaid, and clearinghouse transitions will be forwarded to the appropriate agencies within one working day. Immediately upon receipt of patient care reports, a team of senior billing and prebilling specialists will be designated to verify and input all patient data. Our collections specialists will generate claims for submission within three working days and simultaneously begin the global commercial verification process. All claims for startups are closely monitored on the payer level until finalization to immediately adjust or correct any information required. When your transition has been successfully completed and all data input is up to date, we will perform the procedures defined within our scope of services on a daily basis to maintain your account. 21

P. C@RONIS HEALTH roject Timeline Approach Coronis Health has a blitz mentality when receiving a new customer. We are committed to a structured transition; our goal is to begin billing your claims immediately. Coronis Health intends to interact with the prior billing vendor if requested by Township of West Orange. A smooth transfer is critical to ensure the revenue flow remains uninterrupted. The bottom line is transition will not be an issue. We are experienced in this startup process and we urge you to please contact our references for our track record. Prior to the “going live” billing date, Coronis Health will ensure that the startup package criteria and legal documents required are completed. The Coronis Health team will request a meeting with the West Orange EMS Coordinator to develop and ensure a direct line of communication. In the meeting, the Startup Package will be reviewed, and a chain of command established. Jennifer Aldana, Director of New Account startup, has been assigned to develop and oversee a billing procedure for the Township of West Orange account. Jennifer will be the direct contact with the Township of West Orange EMS Coordinator. Coronis Health startup package criteria will include: Obtaining required signatures to begin submitting claims Obtaining banking documents and account information Receiving copies of the NJDOH license Confirming individual vehicle licenses and NJDMV registrations Completing the Business Associate Agreement Reviewing the Township of West Orange EMS Patient Care Report Reviewing the Medicare signature requirement gooagcauuanomoo |g Reviewing current ambulance service rates and current billing agreements with ALS providers a Establishing a secure and speedy delivery of PCR’s and/or other billing documents 0 The filing of a 45-day extension to Medicare, if requested by the Township of West Orange, so the prior billing vendor can continue processing Township of West Orange EMS claims. 22

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C@RONIS a HEALTH STAFFING: In early 2011 Coronis Health (previous known as Revenue Guard) upgraded its operations by the occupancy of its state-of-the-art secure finance/billing center at its current location in Morganville, New Jersey, which lies approximately 36 miles from the Township of West Orange NJ. This customized and highly secure center has allowed Coronis Health the physical space to match the unparalleled growth we have experienced during the past few years. Our staff over the past 3 years is comprised of over 60 employees, 5 managers and 3 supervisors holding full time status in order to handle the demands of our customers and meet their unique needs and concerns. Coronis Health’s Executive Staff assigned with overseeing our EMS/Fire Division is comprised of leading EMS billing, revenue cycle recovery and EMS industry professionals that supervise every aspect of the business. Key Executive Staff include: STEVEN LOURES, is the current President / CEO. He previously owned and operated a 160-vehicle emergency ambulance system named “MultiCare” from 1984 to 2002. It operated in the states of New York, New Jersey, and Pennsylvania. In New York they owned and operated a five- borough license (Keefe & Keefe) which was one of the first licensed ambulance services in the 5- borough dating back to the 1930’s. In 2002, the business was sold to a national provider, Rural- Metro. From 2001-2007 Mr. Loures was the Vice-President of Rural-Metro, the country’s largest private EMS service based in Scottsdale, Arizona serving as V.P. of Northeast Operations where he was responsible for the New York, New Jersey and Pennsylvania operations with an annual budget of $127 million. His position there required him to handle all financial analysis and AR management oversight for EMS client’s operations. He was required to review all accounts to maximize provider revenue and increase client cash-per-trip figures in both the EMS ambulance and fire service billing divisions. Mr. Loures was also a certified New Jersey paramedic and Member of the American Ambulance Association. He is also a commercial air ambulance pilot and a graduate of Embry Riddle University in Daytona Beach Florida. STEPHANIE DALL, Chief Financial Officer of Coronis Health, has over 20 years’ experience with public and privately held corporations in the EMS industry. Stephanie is experienced in

na Beach Florida. STEPHANIE DALL, Chief Financial Officer of Coronis Health, has over 20 years’ experience with public and privately held corporations in the EMS industry. Stephanie is experienced in Sarbanes- Oxley accounting standards and AR financial analysis. Her current responsibilities include managing SAS 70 accounting controls and compliance, IT commercial functions of new clients as well as financial reporting, and revenue analysis for clients. Stephanie provides financial and management as well as EMS metric reporting to our clients and oversees the day-to-day accounting and posting functions. She is also responsible to keep open communications with our clients as it pertains to their cash and revenue expectations and projections. Stephanie holds a Bachelor’s of Science from Rutgers University in Accounting and Finance. 23

C@RONIS HEALTH JENNIFER ALDANA. Jennifer serves as the Director of Revenue Cycle Management at Coronis Health. She has over 19 years’ experience exclusively dedicated to ambulance revenue cycle billing and collections for public and private operations. Jennifer’s responsibilities at Coronis Health include coordinating all functions related to pre-billing and claims processing for our clients. She ensures compliance with state and federal laws and regulations for managed-care payers and maintains ongoing knowledge of CMS rules and regulations. Jennifer has a proven record of maximizing revenue while limiting EMS denials. She is a CAC-certified Ambulance Coder and a CADS-certified Ambulance documentation specialist. She also performs documentation and medical necessity training for all Coronis Health clients and facilitates identification of issues and solutions by team members and monitors billing processes to determine revenue improvement opportunities. Jennifer studied Business Administration at Pace University in New York. SUGEN COLINDRES serves as the Director of Collections for Coronis Health. Sugen has over 10 years of experience in the medical claim’s management process, with a dedicated focus in the ambulance revenue cycle for the last 8 years. Sugen’s responsibilities consist of developing strategic plans to reduce outstanding aging reports for claims while establishing policies and procedures that meet our companies’ standards. Sugen ensures that her staff is educated in the ever-changing insurance policies by providing constant training and staff development. Her vision for the department is to continuously lead by developing an enthusiastic work environment and inspiring her team to achieve their potential and highest level of performance. Her continued goal is to design and implement processes to improve cash flow by efficiently appealing claims denials and monitoring cash flow. She is a CAC-certified Ambulance Coder. Sugen studied Biology at Douglass College, Rutgers University. ASSIGNED PROJECT STAFF As noted earlier, we enjoy a professional staff comprised of over 60 employees, 5 managers and 3 supervisors holding full time status in order to handle the demands of our customers and meet their unique needs and concerns. Should the Township of West Orange select Coronis Health as their Ambulance billing and Collection’s services vendor,

r to handle the demands of our customers and meet their unique needs and concerns. Should the Township of West Orange select Coronis Health as their Ambulance billing and Collection’s services vendor, they will be working with our well- trained and certified EMS revenue recovery team. Coronis Health’s Director of Revenue Cycle Management, Jennifer Aldana, who would be the Team Lead for the Township of West Orange has over 19 years of experience in Ambulance Revenue Recovery. In addition to her experience, Jennifer has a proven track record of maximizing revenue for our clients, has been certified in the following: CACO (Certified Ambulance Compliance Officer) and CAPO (Certified Ambulance Privacy Officer). 24